Shipping & Returns


Orders received by 1pm, Monday to Friday will be dispatched the same day and should be delivered the next working day by CourierPost. Rural deliveries usually take an extra day.

Orders received after 1pm Friday will be dispatched with our next courier collection on Monday morning.


If your order wasn’t what you expected, or didn’t arrive in a satisfactory fashion, let us know within 7 days and we will sort it out.

Give us a call on 0800 302 1880 or email, tell us what has happened, and we will make it right.

If it is an issue with merchandise, accessories, or equipment please return it within 7 days of the shipment to:

Altezano Brothers
Attn: Returns
4B Edwin Street
Mt Eden
Auckland 1024

Click & Collect

Our roastery is open for Click & Collect order pick ups Monday - Friday, 8am-2pm. You will be notified when your order is ready for pick up.